S-02 · Customer Service Automation
Reply to every enquiry, even after hours
Assistants on your website, WhatsApp and phone line answer routine enquiries, record each one and book appointments. Conversations that need a person go to your team with the full history attached.
Problems it solves
Does this sound familiar?
“Messages arrive in the evening, and nobody replies until the next morning.”
“We miss calls at busy times and over bank holidays.”
“Leads go cold because follow-up depends on someone remembering.”
Typical use cases
Where it helps
Website and WhatsApp assistant
Replies within seconds, answers common questions and saves each enquiry.
Voice agent
Answers the phone after hours and at peak times, asks the caller a few questions and books the appointment.
Booking and enquiry workflow
Books into your calendar and creates a follow-up task, so no enquiry is forgotten.
Handover to your team
Passes complaints and unusual requests to a named person, with the conversation attached so the customer does not repeat themselves.
How we deliver it
Four steps, one at a time
- STEP 01
Map your enquiries
We list the enquiries you receive most often and agree a good reply for each one.
- STEP 02
Connect your channels
We link your website chat, WhatsApp Business number or phone line to your calendar and CRM.
- STEP 03
Agree the handover
We decide which conversations go to which person, and what happens outside working hours.
- STEP 04
Go live and refine
We launch, review real conversations with you and adjust the replies together.
Example
An enquiry answered and handed over
How a website or WhatsApp assistant could answer a routine question, then pass a larger request to your team with the conversation attached.
Practical details
What it takes
What we need from you
- Your website, WhatsApp Business number or phone line
- Your common questions with approved replies, prices and opening hours
- Access to your calendar or booking system
- Named staff who take over conversations, and their working hours
Timing
Website and WhatsApp assistants usually take 2 to 4 weeks; voice agents are scoped after a free consultation.
Good to know
- It handles routine enquiries; complaints, negotiations and unusual cases go to your team.
- It does not replace your team; someone must be available to pick up handed-over conversations.
- It can only offer times your calendar shows as free, so the calendar must be kept up to date.
Technical details (for technical readers)
- Channels: website chat, WhatsApp Business, email, Facebook Messenger and phone.
- Voice agents: speech recognition turns the caller's words into text, and speech synthesis reads the reply aloud.
- Qualification and booking: set questions are asked before the appointment is written into your calendar or booking system.
- Human handover: the full transcript and details collected so far are passed to a member of staff.
- CRM logging: each enquiry is saved with its source and a follow-up task.
Discuss your project
Tell us what you want to improve. In a free 30-minute call, we will tell you honestly whether this service fits, and what a first step could look like.