Use cases
What would you like to improve?
Choose a business problem to see where AI could help, with examples from different industries.
Customer service
Answer routine questions faster and hand over to your team when needed.
Related: Customer Service AutomationEnquiry assistant
Answers common questions about listings and viewings, records each enquiry and supports follow-up.
Appointment assistant
Books, moves and reminds patients about appointments on the website or phone, where your booking system allows.
Product and order assistant
Answers product and delivery questions from approved information, and tells customers where their order is.
Guest messaging
Answers common guest questions and passes requests, such as late check-out, to the right person.
Delivery status assistant
Answers 'where is my delivery?' using current data from your system, where your systems allow.
Quote request intake
Collects job details and photos from the customer before a person prepares the quote.
Sales & leads
Reply to every enquiry, qualify it and book the next step.
Related: Customer Service AutomationViewing booking
Asks a few qualifying questions and offers viewing times from the agent's calendar.
Missed-call follow-up
When a call is missed, the caller receives a message offering help or a time to book.
Proposal drafting
First drafts of proposals and engagement letters, prepared from your templates for a person to check.
Course enquiry assistant
Answers common questions about courses and dates, and records each enquiry for follow-up.
Quiet lead follow-up
Spots enquiries that went silent and prepares a polite follow-up for a person to send.
Operations
Take repetitive steps out of everyday processes.
Related: Business Process AutomationMaintenance request tracking
Requests are logged, prioritised, sent to the right contractor and followed until closed.
Visual quality checks
Cameras on the line flag possible defects for a person to inspect.
Candidate shortlisting support
CVs are compared with the role's requirements with a short reason for each suggestion; the recruiter decides.
Onboarding workflow
New-starter documents, such as right-to-work checks, are collected and filed, with reminders until each step is done.
Site report assistant
Site teams send photos and short notes, and a daily report is prepared for the manager to review.
Rota and order routing
Confirmed orders reach the kitchen screen, with an alert if one is waiting too long.
Documents & data
Read key details from documents and forms instead of typing them.
Related: Business Process AutomationInvoice and receipt capture
Supplier invoices and receipts are read and prepared for posting, for a person to check.
Delivery note processing
Key details are read from delivery notes and proof-of-delivery photos.
Document review support
Key clauses, dates and missing items are highlighted for a professional to check.
Document checks
Details are read from statements and forms and checked for missing or inconsistent information.
Reporting
Turn the numbers from your systems into clear reports and alerts.
Related: AI Data & InsightsSales and stock insights
A dashboard of sales and stock, with simple demand forecasts where there is enough history.
Review insights
Guest reviews grouped into themes so managers see what guests like and what needs attention.
Downtime dashboard
When and why the line stopped, with alerts when maintenance may be due.
Cash-flow and debtor alerts
Overdue invoices and cash-flow figures pulled together, with an alert when something slips.
Morning briefing
A short daily summary of yesterday's numbers and today's priorities, sent to managers automatically.
HR policy assistant
Answers staff questions about holiday, sickness and expenses from your approved handbook.
Know-how assistant
Helps fee-earners find precedents and procedures in approved firm documents.
Learner support assistant
Helps learners find answers in approved handbooks, timetables and policies.
Not sure where AI fits in your business?
Tell us what you want to improve and we will help you explore the options, honestly, including when AI is not the answer.